” Efficiency is doing things right; effectiveness is doing the right things. ” – Peter Drucker
Firstlink Bee Solution is a cloud-based business tool that support the key activities of targeting, acquiring, retaining, understanding, and collaborating with customers effectively and efficiently. The ultimate goal is to be the foundational building block of all businesses to win customers, keep customers and grow business.
Customer Database Management
Sales Management
Customer Service Management
Reports & Analytics
Customer Database Management
Sales Management
Customer Service Management
Reports & Analytics
Customer Database Management
Gather everything about your customers. Understand your customers better helps you communicate the benefits of your products and services to them and ultimately foster a strong relationship with your customers. Comprehensive customer information are systematically and securely stored in a centralised place. All customer information will be just one click away wherever you need it most.
Most importantly, there is continuity of all the valuable information. No data loss when there is changes of staffs or loss of device.
Customers detail profile
Customer Segmentation to deliver personalized engagement based on their unique needs
Key Contacts
Deal with the right persons and develop strong relations with key people in the clients’ organisation that may translate into more business opportunities.
Communication and interaction
Record all communication and interaction with your customers: past and on-going appointments and tasks, text messages, e-mails and marketing campaign.
Business Opportunities
Record and analysis of business won or lost provides basis for formulating sales strategy and planning, identifying cross-sales and up sales opportunities.
Customer Service
Record of all customers service issues. Positive feedback can be built on to offer even more great service and negative feedback can be corrected and acted upon for product and service improvement.
Document Management
Important documents related to customers can be stored for easy and quick reference.
Sales Management
Achieving sales target is always the crucial mission for every salesperson. With the customisable sales pipeline, Bee Solution gives you a complete picture from initial engagement to the completion of sales.
The superior can always manage the sales team’s performance by understanding their situation and provide timely assistance so that they can achieve the desired results.
Activities bring result. Planning and updating sales activities is made easy with our mobile App – iCRM. With real time information sharing with the team member and superior, no more time wasted on preparing reports and locating customer information. Salespersons can systematically follow-up on closing deals and do not miss any sales opportunities.
Customer Service Management
Effective customers service starts with the small steps to cater and attend to customers’ needs, form issues to follow up right down to providing the right solutions in the quickest way possible.
Resolving customers issues often involves staffs across different departments. With centralised customer database shared organisation-wide, everyone involve has their share of comprehensive customer information so when a customer request comes in, they know what to do.
Measure and Improve Service Quality
Bee Solution provides transparency in every action taken to resolve customers’ requests. Real-time reports and analytics allows management to assess the effectiveness of customers service and identify areas for improvement.
Reports and Analytics
“What gets measured gets done”
Reports and analytical functions connect every pieces of information real-time. It provides meaningful interpretation and assist you to make critical assessment of various operations, allowing timely corrective actions and endure your business get into the right direction.
Reports and page views can be customised to suit the needs of different users for quick snapshots or detail analysis.
Still unsure about this? Still have a million and one question? Talk to us!
Call 03-33621838 or drop us an email at sales@firstlink.asia and let’s get to know each other because it won’t cost anything at all. Except maybe a few bucks for a cup of coffee. Or two maybe.
