CRM Software Malaysia
Six Tips In Selecting The Best CRM Software Malaysia
March 14, 2017
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Firstlink CRM

Firstlink CRM Bee Solution – Your Best Cloud-based CRM

What is Firstlink CRM?

Firstlink CRM is a cloud-based CRM business tool solution that support the key activities of targeting, acquiring, retaining, understanding, and collaborating with customers effectively and efficiently. The ultimate goal is to be the foundational building block of all businesses to win customers, keep customers and grow business.

Firstlink CRM application automates customer facing processes and benefits clients by improving marketing effectiveness, increase sales win rates, enhancing customer service levels, growing customer share and decreasing customer churn. It delivers a single, integrated, hosted business system which provides a holistic view of the customer relationship and consolidates front office and back office information for complete and real-time enterprise-wide visibility.

Firstlink places strong emphasis on customer satisfaction. The solution comes complete with a wide range of free training and support services, as well as best practices guidance. Additionally, the CRM solutions are continuously enhanced and improved, and those upgrades are available to client at no cost.

What Is Inside Firstlink Bee Solution?

Firstlink Bee Solution or Firstlink CRM consists of Customer Database Management, Sales Management, Customer Service Management, and Reports & Analytics.

Customer Database Management

Gather everything about customers. Understand customers better helps to communicate the benefits of company products and services to them and ultimately foster a stronger relationship. Comprehensive customer information are systematically and securely stored in a centralised place. All customer information will be just one click away wherever it is needed most. Most importantly, there is continuity of all the valuable information. No data loss when there is changes of staffs or loss of device.

Sales Management

Achieving sales target is always the crucial mission for every salesperson. With the customisable sales pipeline, Bee Solution provides a complete picture from initial engagement to the completion of sales. The superior can always manage the sales team’s performance by understanding their situation and provide timely assistance so that they can achieve the desired results.

As activities bring result, planning and updating sales activities is made easy with the mobile Application, named iCRM. With real time information sharing with the team member and superior, no more time wasted on preparing reports and locating customer information. Salespersons can systematically follow-up on closing deals and do not miss any sales opportunities.

Customer Service Management

Effective customers service starts with the small steps to cater and attend to customers’ needs, form issues to follow up right down to providing the right solutions in the quickest way possible.

Resolving customers issues often involves staffs across different departments. With centralised customer database shared organisation-wide, everyone involved has their share of comprehensive customer information so when a customer request comes in, they know what to do.

Measure and Improve Service Quality

Bee Solution provides transparency in every action taken to resolve customers’ requests. Real-time reports and analytics allows management to assess the effectiveness of customers service and identify areas for improvement.

Reports and Analytics

“What gets measured gets done”. Reports and analytical functions connect every pieces of information real-time. It provides meaningful interpretation and can assist in making critical assessment of various operations. This allows timely corrective actions and ensure that the business gets into the right direction. Reports and page views can be customised to suit the needs of different users for quick snapshots or detail analysis.

What’s the Benefit of Implementing Firstlink Bee CRM?

Firstlink Bee CRM helps the frontline service staffs increase their productivity and improve customer satisfaction. It can actively manage the customer relations in an organized and strategic manner. Most companies today use CRM (or customer relationship management) to drive their business.

As the front mover to offer CRM on-demand in Malaysia, Firstlink perfected the hosted solutions model, and built a robust architecture that facilitates the efficient and effective delivery of CRM application via the Web. So customer can make productive use of their IT budgets and resources, while leveraging a scalable and agile platform that easily adapt as requirement changes. Customers pay for the application at a monthly subscription basis. There are no hardware and software to install; as the solutions are delivered over the Internet bringing anytime, anywhere access with nothing more than a browser.

With the cloud-based CRM — also known as SaaS (software-as-a-service) or on-demand CRM — data is stored on an external, remote network that employees can access anytime, anywhere there is an Internet connection, sometimes with a third-party service provider overseeing installation and maintenance. The cloud’s quick, relatively easy deployment capabilities appeals to companies with limited technological expertise or resources.

How to Implement Firstlink CRM?

Companies might consider cloud-based CRM as a more cost-effective option. Vendors such as Firstlink charge by the user on a subscription by monthly basis. After understanding the business requirement, a suitable package will be advised accordingly for each company.

Depending on the package being subscribed to, overall the investment is very affordable. Subscription fees includes the full use of features available in the selected package, secure storage of data, continue support and unlimited version upgrades with no extra charges.

Training is provided. There are regular user training classes at Firstlink training centres. Onsite implementation is provided which includes business process study, users training and follow up sessions. Most of Firstlink clients prefer onsite implementation as they can see the greater and faster results.

Firstlink CRM has data import function that allows data to be imported directly from the Excel CSV files. The data inside belongs to the client, so they can export the data as Excel csv files easily.

The team’s sales consultant will help to establish the suitability of the Firstlink CRM to business before a decision is made. However in any circumstances that client wishes to stop the implementation within 30 days, a guarantee full refund of subscription fees is given.

CRM is a business solution and its implementation involve users across the business organisation. Experience over the years has shown that free trial is not an effective way in assessing the CRM. Firstlink will be more than pleased to work with clients to guide through the process and assist to make an informed decision. Money back guarantee is provided in case clients find it does not meet their expectation.

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